How do you clean & maintain the VR equipment?
At MindTrek VR we have always taken great pride in our cleaning efforts and treat the thorough cleaning of our equipment as our top safety priority.
After each and every use our team thoroughly cleans each pack, headset, headphones, keyboard and controller with CleanSmart products. With any sign of wear we completely replace the rubber face masks from the VR headset. We consistently strip all of our VR pack skins and have them machine washed and we deep clean all controllers and guns with CleanSmart products. CleanSmart products are registered with the EPA and have proven to kill 99.9% of viruses, bacteria, fungus, colds, flu and many other germs. It is eco-friendly, does not contain allergens or asthma triggers and is safe on skin.
Along with our intense cleaning regiment, we also clean & sanitize all common areas and surfaces at least 3 times per day that we are open to the public.
Do I need a ticket for the Gamer Lounge? (Woburn Only)
There are no tickets required to access the Gamer Lounge. All areas in the Gamer Lounge are first come, first serve.Alpha CenterVR (Virtual Escape Room) on X Arc is the only feature that you are able to reserve in advance online for free. Payment is due upon arrival.The Gamer Lounge is available for all guests and does not require free roam VR tickets to access. You are welcome to make a day of playing in our Gamer Lounge.
What is your cancellation policy?
Once tickets are purchased you will have up to 5 days before your session time to cancel for a refund or store credit. Cancellations made with less than 5 days' notice or late arrivals that are unable to play will be given a store credit only. Once you enter the arena, we do not offer refunds.
THE DATE OR TIME I'M LOOKING FOR ISN'T AVAILABLE, HOW CAN I BOOK?
If the date you are looking for is not available, do not panic. We release tickets every Tuesday for 3 weeks out. If you are looking for a date beyond our available dates please reach out to email@example.com for additional options.
Can I buy a gift card?
Of course you can! Gift vouchers are location specific and can either be purchased online or at the Woburn and Marlborough locations. Gift vouchers are only valid for the free roam VR experiences and not X Arc, Esports Arena, food or merchandise. Online gift vouchers are available by clicking here.
HOW BIG IS THE GAME SPACE?
We currently house 2 x 2,000 square foot arenas that can hold up to 8 players at a time in each. Although the arena space is 2,000 square feet, the virtual space feels much larger. We reuse the space with some nifty tricks that we have developed.
WILL I WALK INTO A WALL?
We have in-game safety mechanisms to stop that happening. It is up to you to pay attention and follow all instructions at all times to remain safe.
WHERE CAN I FILL OUT AN ONLINE WAIVER?
Waivers are site specific and can be filled out by clicking on the following links at the bottom of the page.
CAN THE EXPERIENCE CAUSE MOTION SICKNESS?
Every part of the system is designed to give you an immersive experience without any of the motion sickness typically associated with virtual reality systems.
Since November 2016, 0.02% of our players have pulled out due to motion sickness.
WHO CAN OR CAN'T PLAY?The MindTrek free roam VR experience is recommended for players 10 years and older. Due to the intensity and complexity of Sol Raiders, we do require players to be 16 years and older. We do not recommend this experience to those who are pregnant or have a heart condition. You will need to be able to walk around, unassisted for 30 to 45 minutes depending on your experience with full use of both hands while wearing a 15 lb backpack and carrying a 3 lb gun. If you have physical limitations, we will consider every request on a case by case basis and would love to talk with you about your personal situation to see how we can best accommodate. Please contact us.
CAN I WEAR MY GLASSES?
Glasses cannot be worn in this experience. We recommend that you wear contacts if you have them. Otherwise, our headsets have adjustable tabs under each lens so that players can adjust their vision.
Focus adjustments range from +4.5 to -2 diopters, which should allow most (but not all) users of regular optical-enhancers to enjoy their MindTrek VR experience. However, we cannot advise how your specific experience may, if at all, be impacted.
CAN I BOOK A PRIVATE FACILITY RENTAL?
Yes, If you are coming with a large team or would like your event customized, you can review our packages here.
HOW MANY PEOPLE CAN PLAY AT ONCE?
We have 2 arenas that can each support 8 players depending on the game. Our experience does not support any additional players. For larger groups, you will need to book multiple sessions.
PRICES, HOURS & LOCATIONS
Find the MindTrek VR location closest to you using the CONTACT tab.